Multilingual, intelligent virtual assistant helps keep coding-related uptime high


An advanced online virtual assistant is now available for users of Markem-Imaje printers. Powered by self-learning artificial intelligence, it ensures coder operators can quickly get their equipment running again following stoppages or usage problems.

Even the best equipment sometimes needs troubleshooting. Fixing issues fast is vital to ensure production impact is minimized. To that end, users must have quick and accurate support to address problems. Available in English, Chinese, German, Spanish, French, Portuguese and Japanese, and accessible via a single click on the company’s home page, the Markem-Imaje Virtual Assistant (MIVA) is an online support tool. It uses artificial intelligence, which is constantly learning from its day-to-day interactions with customers, to empower printer users to resolve problems themselves, 24 hours a day, seven days a week.