CHILI publish welcomes Flora Nkuranga-Gaju into the fold as its new VP of Customer Success

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CHILI publish, developer of market-leading software for smart artwork and marketing material creation, announces the appointment of Flora Nkuranga-Gaju as its VP of Customer Success. Flora brings with her over a decade of experience in delivering outstanding service levels in sales and customer-centric roles across a wide variety of industry verticals. She will map out and implement a Customer Success strategy that will spur revenue increase, stimulate market expansion, and drive business growth.
Overseeing global customer relationships

“The challenge that the role represents, the unconventional work environment, the passionate and ambitious team and the flexibility for work-life balance are just some of the unique traits that drew me to CHILI publish,” comments Flora on her new position with the company. “Their forward-thinking mindset allows for a creative work environment, effective collaboration and disruptive innovation in the way we make things happen. I feel like my 13 years of working in successful customer-centric hyper-growth technology companies is truly leveraged in my current role here at CHILI publish. Customer success should translate into customer happiness, CHILI publish revenue increase and general community enhancement. I am fully dedicated to own this and make it happen.”
In line with the CHILI publish community-focused strategy, Flora will be overseeing the onboarding, nurturing and enhancement of customer relationships. She will also be leading the initiative to develop important partnerships across the customer’s journey with internal teams (Sales, Marketing, R&D and Operations). This to accelerate the transformation of her newly established global function to drive results in customer growth and retention.
Community first for overall growth

“Community care is super high on the CHILI publish agenda, and with this new appointment I’m confident we’ve invested in someone who shares that passion for building strong customer relationships,” adds Kevin Goeminne, CEO of CHILI publish. “It’s clear Flora has all the hard and soft skills to make sure her team, customer pool and contractors feel cared for to further boost our worldwide expansion.”

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