Paper Converting Machine Company’s dedication to innovation and delighting customers is not stopping, even for a global pandemic.
PCMC recently needed to install a number of machines assembled in Belgium at North American customers. Belgium service technicians usually complete the work, but Coronavirus (COVID-19) travel restrictions prevented them from leaving Europe.
With few options left on the table, Justin Schultz, a North American service technician with no previous Belgium machinery experience, lead the installation in the field. Once on site at the customer, Justin used PCMC’s Accelerate technology to establish a live audio and video connection with team members in Belgium.